Samsung India does provide so many electronic appliances, and its productivity are on good side so that one can use these products with peace of mind. I heard it from hearsay and that is why daddy purchased most of Samsung electronics. Few years back daddy purchased Samsung dual door fridge and within two years the problem begins and this article is about me and daddy’s personal experience with the service factors of Samsung.
Within two years of fridge usages, it begins to provide problems. The lower side of door keeps it open despite closing it. This means that entire lower side of windows of fridge unable to have clear cool as the lower side of door keep it open always. This means the bigger side, of the fridge is not working. First we create service compliant in Samsung India website and within two to three days the local service operator from Puri, India, Odisha and they came with two persons; they examine the fridge for some time.
Then they found that the door of the lower side is not working properly due to its rubber holdings, but they told my daddy to go to local welding shops to rectify it. In reality it is the problem with fridge and the Samsung needs to rectify it but in reality they said that they will not do it. Then, after they go from that place and after two to three days another complaint was done to Samsung India, and then after two to three days they came and said that similar speech again.
Daddy said to them this time that he will not going to welding shop as service department has to do it as this is the problem of Samsung fridge and they will have to do it. Then they go back and after that Samsung ask for the evaluation of service and daddy told them that service people just visit and said the same thing again and again.
Then, after two to three days those service people came back and they took pictures of fridge and its number and then picture of fridge door which is not working and before they take pictures they took permissions from daddy to take pictures. So after ten to twelve days of the second complaint as the first complaint is still not resolved.
I do hope as at the sometime after wards the problem of services, do will be resolved and the Samsung fridge will work at normal and the lower side and the upper side of the dual fridge work at normalcy. It is one of most difficult times as fridge is not working and still the service department is not working to make the fridge work.