WINDOWS XP SERVICE 2 PACK SUPPORT TOOLS

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About the Tools

The Windows Support Tools for Microsoft Windows XP Professional are intended for use by Microsoft support personnel and experienced users to assist in diagnosing and resolving computer problems

Setup for Support Tools Software

The Windows Support Tools for Microsoft Windows XP Professional are located in the SupportTools folder on the Windows XP Professional CD. The SupportTools folder contains a Windows Installer file (suptools.msi), which installs the Support Tools utilities and tools on your computer’s hard drive.

Note
The Application Compatibility Toolkit does not install with the Support Tools.

Important
These tools have not been localized: they are written and tested in English only. Using these tools with a different language version of Microsoft Windows XP Professional might produce unpredictable results.

General Setup Instructions

The Windows Support Tools for Microsoft Windows XP Professional can be installed only on a computer running the Windows XP Professional operating system. They cannot be used to upgrade Microsoft® Windows NT® or Windows® 2000 Support Tools installed on Microsoft Windows NT or Windows 2000, respectively.

To install the Windows XP Professional Support Tools

Important
It is highly recommended that you remove all previous versions of Support Tools, including beta versions of the Windows Support Tools for Microsoft Windows XP Professional, before running the Support Tools installation program.

If the Setup program finds an older version of Support Tools, it opens a dialog box with Add/Remove and Remove all (default) options. If you select Remove all, Setup automatically uninstalls Support Tools. If you select Add/Remove, you can manually uninstall Support Tools.

  1. Start Windows XP Professional, and then insert the Windows XP Professional CD in your CD-ROM drive.
  2. Follow the instructions that appear on your screen.

Note
In the unlikely event that your computer pauses for a few minutes during installation while the Setup window is displaying “publishing product information,” please be patient. The Setup program will continue shortly and will finish installing the Support Tools.

The Setup program installs Windows Support Tools files onto your hard disk. A typical installation requires 4 megabytes (MB) of free space.

As it installs the Support Tools, Setup:

  • Creates a Windows Support Tools folder within the Program Files folder on the Start menu, which contains a shortcut to the Windows Support Tools Help. From there you can access the online documentation and launch tools.
  • Adds the Program FilesSupport Tools directory (or the directory name you choose for installing the tools) to your computer’s hard drive.
  • Appends the Program FilesSupport Tools directory to your computer’s PATH statement. This enables you to run an installed Support Tool from a command prompt within any folder on the hard drive without specifying the path to the Support Tools folder.

Some tools require separate or additional setup besides the steps described earlier. For more information about each of these tools and others with additional requirements, as well as a complete list of the tools, see the online Help file (Suptools.chm).

Note
On the Windows XP Professional CD, most tools are compressed into cabinet (.cab) files. You cannot run executable files, call other binaries, or open documentation directly from .cab files. Before you run a tool that you have not installed by using the Support Tools Setup, you must first extract all executable files and dependencies for a tool from the .cab file on the CD to your hard drive.

Be aware also that for some tools, the Support Tools Setup or the tool’s own Setup program performs other installation procedures, such as making changes in the registry. You might not be able to run these tools even if you extract all their files from the .cab; first install them with the Support Tools Setup or the tool’s own Setup program.

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